Website privacy policies information web site
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This page describes how is managed the processing of personal data of users who consult our web site. The treatment is always based on principles of lawfulness and fairness in compliance with all current regulations and appropriate security measures are adopted to protect the data.
This privacy policy is also given as brief information pursuant to article 13 of Legislative Decree 196/2003 and pursuant to art. 13 GDPR 679/2016 European Regulation on privacy, as well as pursuant to the provision concerning cookies n. 229 of 8 May 2014, you want to inform visitors of the site about the use of the data entered and the cookies used by the site itself. The information is also provided pursuant to Recommendation no. 2/2001 adopted by the Working Group established by art. 29 of the directive n. 95/46 / EC. to those who interact with the web services of this site, for the purpose of protecting the personal data, accessible electronically from the address:
By using any of our services and / or by accepting this Statement, for example in the context of registration with one of our services, you consent to the collection and use of Personal Information 
as described in this Information.

1) Personal information we collect.
In any occasion of contact or interaction with the client and in all other aspects of our work, we may collect personal information.
This personal information may include: your contact information; personal information, nationality, passport number and date and place of issue; payment information such as payment card number, preferences (with prior consent) of the guest; preferences (with prior consent) regarding marketing and communication; as well as related to your booking.

Collection at our accommodation:
we collect additional personal information during registration / check-in at our hotel, including information required by local laws.

2) Treatment purpose
The processing of data is finalized for the following purposes:
management of relations with customers (management of reservations, issue of invoices, estimates), to perform any contractual obligations, to manage litigation and to comply with regulatory obligations, in particular accounting and tax; in a variety of ways, for example to provide and customize the services you require and expect from our accommodation, for example to provide and customize the services you require and expect from our accommodation in the case of a hotel reservation , to offer you the level of hospitality expected in the room and as described below in more detail:

2a) Inherent to the service:
– sending (with your written consent) promotional offers on our services and updates on rates and offers made by email;
– to execute (with your written consent) to hotel services such as external communication of data relating to your stay for the exclusive purpose of allowing the function of receiving objects, messages and phone calls addressed to you.
– to process, with prior written consent, the sensitive data voluntarily transmitted by you in order to offer a better level of hospitality at our hotel.

This site is managed by the Data Controller, identified in the person of the owner and legal representative of our society
Mrs. Marija Pavlovic
Ulica Kraljice Mira 106
Bijakovici BiH-88266
Medjugorje Tel. +387.36.650359

The Data Controller guarantees the security, confidentiality and protection of which they are in possession, at any stage of the processing of the same.
The collected data are used in compliance with current legislation on privacy (Legislative Decree 196/2003 and GDPR 679/2016)

The data will be processed by the data controller at its registered office and operating office.

For the purposes referred to in point 2), in the event of a request for services, the provision of data is compulsory and failure to provide it may make it impossible to obtain what has been requested.
For the purposes referred to in points 2a) and 2b) the provision of data is optional and does not prevent the provision of the requested service.

The interested party can refuse to give the Owner his navigation data.
To do this, you must disable following the instructions provided by the browser in use.
Disabling cookies can make navigation of the site’s features worse.

No data deriving from the web service (therefore navigation data specified above and cookies) is communicated or disseminated (save communication to judicial or police bodies if necessary).
The data are processed by personnel specifically appointed in writing to the processing of data (administrative staff and persons in charge of relations with the public, even outside the Company, who are in charge of the management of information systems even outside the Company who may also perform functions as system administrator and are in this case appointed as such, personnel in the marketing sector, even outside the Company, data processors and their collaborators, in charge of the specific sector to which a request is made, who are responsible for managing the site, even outside the Company) only if the processing is necessary for the performance of their duties by performing only the operations necessary for the performance of the tasks.
They can also be processed by data processors (including companies outside the Company that perform shipping, marketing, and server management and storage).
The data provided by the user can be communicated to the subjects for whom there is a duty of communication in accordance with the law or a need for communication to assert the right of the company to the bodies in charge;

The Data are processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document.
The User can always, at any time, request the interruption of the treatment or the deletion and / or limitation of the data.

The Data Controller does not transfer personal data to third countries or to international organizations.

With reference to the art.23 of the D.Lgs. 196/2003 and to the art. 6 of the GDPR 679/16, the interested party can withdraw the consent at any time.

With reference to the art.7 of the D.Lgs. 196/2003 and to the art. 15 “right of access”, art. 16 “right of rectification”, art. 17 “right to cancellation”, art. 18 “right to limitation of treatment”, art. 20 “right to portability”, art.21 “right of opposition to the automated decision-making process of GDPR 679/2016, the interested party exercises his rights by writing to the owner of the treatment at the following address:
Ulica Kraljice Mira 106
Bijakovici BiH-88266
Medjugorje Tel. +387.36.650359

The interested party has the right to lodge a complaint with the supervisory authority of the state of residence.

The Data Controller does not process treatments consisting of automated decision-making processes

14) Cookies
Definition of cookies
Cookies are small text files that are sent to your computer.
The site in question uses the following types of cookies:
Technical session cookies
The use of c.d. session cookies are strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site.
I c.d. session cookies used on this site avoid the use of other technologies that could compromise the privacy of users’ browsing and do not allow the acquisition of personal identification data. These cookies are processed in computer mode.

Use cookies

The “Website” ( uses cookies to make their services simple and efficient for users viewing the pages. Users viewing the Site will include minimum amounts of information on devices in use, such as computers and mobile devices, in small text files called “cookies” saved in the directories used by the user’s web browser. There are various types of cookies, some to make the Site more effective, others to enable certain features.

By analyzing them in detail our cookies allow you to:

  • Store the entered preferences;
  • Avoid re-entering the same information several times during the visit such as your username and password;
  • Analyze the use of the services and content provided by to optimize the navigation experience and services offered

Cookie Types

Additional technical cookies


Technical Cookies

This type of cookie allows some sections of the Site to work properly. There are two categories: persistent and session:

  • Persistent: once the browser is closed they will not be destroyed but remain up to a preset deadline
  • Of session: they are destroyed every time the browser is closed

These cookies, always sent by our domain, are required to properly display the site and in relation to the technical services offered, will always be used and sent, unless the user modifies the settings in his browser (thus affecting the display of the Site pages).

Analytical Cookies

Cookies in this category are used to collect information about site usage. will use this information as anonymous statistics analysis to improve the use of the Site and to make content more interesting and relevant to users’ desires. This type of cookie collects anonymous data about the user’s activity and how it came to the Site. Analytical cookies are sent from the Site or from third-party domains.

Third party service analysis cookies

These cookies are used to collect information about the use of the Site by users in anonymous form such as visited pages, duration of stay, source of origin, geographic origin, age, gender, and interests for marketing campaigns . These cookies are sent from third-party domains outside the Site.

Cookies to integrate third-party software products and features

This type of cookie integrates features developed by third parties within the Site pages such as icons and preferences expressed in social networks in order to share site content or use third-party software services (such as software for Generate maps and additional software that provide additional services). These cookies are sent by third-party domains and partner sites that offer their functionality between the pages of the Site.

Profiling Cookies

These are the cookies needed to create user profiles in order to send online advertising in line with the user’s preferences within the pages of the Site., according to current legislation, is not required to consent to technical cookies and analytics, as it is required to provide the required services.

For all other types of cookies, the consent can be expressed by the user with one or more of the following:

  • Using specific browser configurations or related computer programs used to navigate the pages that make up the Site.
  • By changing settings in using third-party services

Both of these solutions may prevent the user from using or viewing parts of the Site.


Websites and third party services

The Site may contain links to other Web sites that have their own privacy statement that may be different from the one adopted by and which therefore does not respond to these sites.

Cookie List

Cookie Domain deadline Third party cookies Permanent cookie Session Cookies
pll_language agosto 2018 364 giorni Cookie permanente


How to disable cookies by configuring your browser


If you want to explore the ways your browser stores cookies during your navigation, please follow these links on the sites of their respective vendors.

Mozilla Firefox
Google Chrome
Internet Explorer
Safari 6/7 Mavericks
Safari 8 Yosemite
Safari su iPhone, iPad, o iPod touch

15) Information not contained in this policy
More information in relation to the processing of Personal Data may be requested at any time to the Data Controller using the contact information.

16) Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Please therefore consult this page often, referring to the date of the last modification indicated at the bottom.
In case of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Application and
can request the Data Controller to remove their Personal Data. Except as otherwise specified.

17) Legal references
This information is prepared in fulfillment of the obligations envisaged
from the D.Lgs. 196/2003 and the GDPR 679/16
art. 10 of the Directive n. 95/46 / EC, as well as the provisions of Directive 2009/136 / EC concerning Cookies.
This privacy statement only concerns this website.